Franchise Opportunities
Welcome to Devotional

Devotional and its affiliates provide their services to you subject to the terms and conditions given here under. If you visit us at Devotional , you accept these Terms and Conditions. Please read them carefully. In addition, when you use any current or future Devotional service (e.g. Your Account/Profile, Gift Certificates, and Your Reminder Service, etc.) or visit or purchase from any business affiliated with Devotional , whether or not included in the Devotional web site, you will be subject to these guidelines and conditions for such service or business. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order placed or service provided by Devotional By using the shopping services of Devotional you agree to be bound by these terms and conditions. All products/services and information displayed on Devotional constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. Devotional reserves the right to accept or reject your offer at any time or under any circumstances.


"Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexures, privacy policy, and will include the references to this agreement as amended, negated, supplemented, varied or replaced from time to time.

" Devotional "website" means the online shopping platform and the services provided by it and its affiliates owned and operated by Devotional India Groups & Management.

"Vendor" / "seller" /"affiliates" shall mean the person or any legal entity who offers for sale, sells the products on the Devotional platform / website.
"Product/Products" means and includes any goods/merchandise/products/services/offers/display items that are uploaded /showcased/displayed on Devotional by its Vendor and the related description, information, procedure, processes, warranties, delivery schedule, etc

    Electronic Communication

    When you visit Devotional or send e-mails to us or give us your feedback, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    Disclaimer of warranties and limitation of liability

    Devotional has made this service available to use as a matter of convenience. Devotional also disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Devotional does not warrant that this site, its servers, or e-mail sent from Devotional are free of viruses or other harmful components. Devotional will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

    The Service(s) of Devotional is provided on an "as is" basis without warranties of any kind, whether express or implied. Devotional does not represent or warrant maintaining the confidentiality of information; although Devotional 's current practice is to ensure reasonable efforts to maintain such confidentiality. It is also clearly understood by the User that all warranties and after sales services, implied or express, take place directly between the vendors and the User/buyer/customer and the terms of sale by the vendor

    Devotional assumes no liability whatsoever for any monetary or other damage suffered by you on account of: - The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website.

    - Any interruption or errors in the operation of the Website. You expressly understand and agree that Devotional shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Devotional has been advised of the possibility of such damages)

    Devotional therefore neither endorses nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on these sites.

    Devotional shall not be liable for any delay / non-delivery of purchased goods by the vendors, trade organization/s, manufacturers / shop etc. (vendors), due to flood, fire, wars, acts of God or any cause that is beyond the control of Devotional

    All prices, unless indicated otherwise are in Indian Rupees. The availability of products is subject to change without prior notice at the sole discretion of Devotional and orders can be cancelled if the product goes out of stock with the Vendor/Seller. Devotional reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price which may be higher or lower than published. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card or cheque or otherwise. In the event the payment has been processed by Devotional the refund amount shall be credited to your credit card account and duly notified to you by email or sent by cheque.

    In a credit/debit card transaction, you must use a credit /debit card that is issued in the name of the User. Devotional will not be liable for any credit/debit card fraud because of the card being used fraudulently. The liability to use a credit/debit card or a net banking transaction fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on the User.

    Any request for cancellation of orders once duly placed on the site, shall not be entertained.

    In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by Devotional for re-delivery shall be claimed from the User placing the order.

    All products are duly screened and assured by the DI Internal Marketing Team to ensure that the products are of the standard, quality, composition, style or model that they represent and as displayed on Devotional on behalf of the vendor/merchant/affiliate/merchant. All and any additional information/description, etc. for a product that is displayed/showcased on Devotional is on behalf of the vendor/merchant/affiliate/manufacturer and is as provided to Devotional . Devotional does not take any responsibility for any incorrect or error in the display/showcase of such information.

    Use of the Devotional website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Devotional website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Devotional website and shall not purchase any items. As a minor if you wish to purchase an item, such purchase may be made by your legal guardian or parents who have registered as users of the Devotional website or can use the Devotional website as a Guest User. Devotional reserves the right to terminate your registration and refuse to provide you with access to the Devotional website if it is brought to Devotional notice or if it is discovered that you are under the age of 18 years.

    Business entity registration: If you are registering as a business entity, you represent that you are duly authorized by the business entity to accept these Terms & Conditions/User Agreement and you have the authority to bind that business entity to these Terms & Conditions/User Agreement.


    The logo / image of Devotional on the home page of the website & other pages and as used in the communication to the User is registered by Devotional and cannot be used or communicated or distributed without the specific and written permission of Devotional or its franchise chains .

    License and Site Access

    Devotional grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except in case Devotional gives consent for the same. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Devotional . You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Devotional and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" and Devotional 's name or trademarks without the express written consent of Devotional . Any unauthorized use terminates the permission or license granted by Devotional . You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Devotional as long as the link does not portray Devotional , its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter or having a right to ownership of the same in any form. You may not use any Devotional logo or other proprietary graphic or trademark as part of the link without express written permission.

    Your Account

    If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and also you agree to accept responsibility for all activities that occur under your account or password. Devotional does sell products for children, but it sells them to adults, who can purchase with a credit card or otherwise. If you are under 18, you may use Devotional only with involvement of a parent or guardian or otherwise, Devotional has the right to cancel any order or service to the User. Devotional and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Devotional and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

    Devotional is associated with various business partners for the supply and service of goods directly to the customers. Devotional is a marketplace for the products with its business partners. The after sales service and warranty for the products sold by our business partners, as duly applicable, for the respective products, will be taken undertaken and handled by the respective business partners or through their respective service centers.

    Reviews, Comments, Communications, and other Contents

    Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content.

    If you do post content or submit material, and unless we indicate otherwise, you grant Devotional and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Devotional and its affiliates and sub-licenses the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Devotional or its affiliates for all claims resulting from content you supply. Devotional has the right but not the obligation to monitor and edit or remove any activity or content

    Suspension due to Non-Compliance with Agreement

    Notwithstanding other legal remedies that may be available to Devotional , Devotional may in its sole discretion limit user activity by immediately removing user listing either temporarily or indefinitely or suspend or terminate user membership, and/or refuse to provide user with access to the site if: - The user is in breach any of the terms and conditions of this agreement and/or the terms and conditions of usage of Devotional

    - The user has provided wrong, inaccurate, incomplete or incorrect information

    - The user attempts to defraud Devotional by using the functionalities on the website

    - Your actions may cause any harm, damage or loss to the other Users or Devotional

    - Illegal and/or unauthorized use of the service, including unauthorized framing of or linking to the Devotional site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress

    Risk of Loss

    All items purchased from Devotional are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon the delivery to the carrier by the vendor/merchant/affiliate/manufacturer.

    Product Description

    Devotional and its affiliates attempt to be as accurate as possible. However, Devotional does not warrant that product descriptions or other content or prices/amounts of this site is accurate, complete, reliable, current, or error-free.


    Except where noted otherwise, the Selling Price/DI .com price/MRP/MOP/List Price displayed for products on our website represents the full retail price listed on the product itself, suggested /offered by the manufacturer or supplier or one of our merchants/affiliates, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The Selling Price/DI price/MRP/MOP/List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set/pack/combo/arrangement, the Selling Price/List Price/DI price may represent "open-stock" prices, which mean the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set/pack/combo/arrangement. The final price that will be applicable to a user for purchase and payment will be as per the price that is displayed in the shopping cart of the customer which can be inclusive or exclusive of any other charges in terms of the usage of the website.

    Material Submitted by Users

    Certain elements of the site will contain material submitted by users. Devotional accepts no responsibility for the content, accuracy, conformity to applicable laws of such material.


    You shall indemnify and hold harmless Devotional, its subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement and Terms and Conditions or your violation of any law, rules or regulations or the rights of a third party.

    Data Protection

    Devotional may send information and offers of products and services to you from time to time. For further details relating to our policy relating to such offer please refer to our privacy policy.

    Force Majeure

    Devotional shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause.


    If any dispute arises between you and Devotional during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and Terms and Conditions the dispute shall be first referred to a sole Arbitrator who shall be an independent and neutral third party identified by Devotional The place of arbitration shall be Delhi/New Delhi. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language

    Applicable law

    This site is created and controlled by Devotional Indi Groups & Management . The laws of India shall apply and courts in Delhi/New Delhi shall have jurisdiction in respect of all the terms, conditions and disclaimers. Devotional reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers/users of the services/website of Devotional Users are advised to regularly check for any amendments or updates to the terms and conditions contained herein.

    Entire Agreement

    These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement. This electronic record is generated by a computer system and does not require any physical or digital signatures.

    Shipping Policy

    We are committed to delivering your order accurately, in good condition, and always on time.

    Please note our shipping policy as follows:

    • We currently deliver to major cities in India & across Globe . Please check the list of our serviceable cities before placing the order.

    • Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
    • We make our best efforts to ship each item in your order within 3-5 working days of the order. However in some cases, we may take longer, up to 7 working days or more & International Shipments might take up to 21 days , to ship the order as we may have to procure it from some other stores or our suppliers.
    • We ship on our working days week days (Monday to Friday), excluding public holidays.
    • Typically all Delhi & NCR deliveries are completed within 2-3 days post shipment and outside Delhi & NCR deliveries are completed within 3-5 days post shipment & International within 21 days with flexible period as per country laws , natural hindrances & in case of Bulk products , excluding the date of shipping.
    • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
    • While we shall Endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
    • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or mail us at , mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

    You may track the shipping status of your order on our website, by logging in to your “My Account” section

    Duties and VAT

    Our items are eligible for duty free entry in most countries. We also include suitable papers to avoid any incidental charges. However, some countries require the consignee to pay VAT (Value Added Tax) as per the prevailing laws of that country. Exotic India takes care of all shipping costs, however we are unable to factor in local taxes in our pricing. Any VAT will therefore be collected by the courier at the point of delivery.
    Varies taxes would be levied as per the product and as per Indian Govt Financial Laws & constrains .

    Travel Disclaimer

    Devotional India Travels is the travel facilitator. However, it is not the end travel product or service provider itself and hence is not responsible in any manner whatsoever for any deficiency, delay, defect, error or any other shortcomings in the travel goods and services provided. Devotional India Travels disclaims all responsibility/ liability for the same , though our efficient Team has all tailor made travel itinerary to suit your pre-planned journey .

    Terms & Conditions

    Dear Guest ,

    Devotional India Travels makes every effort to provide you with the best of the services, making your tour more pleasant and most memorable one. We strive and Endeavour to provide safe and secured tour without any misunderstanding between the tour escort, company and you. Please read and understand the booking conditions for your holiday tour packages before you book any of the tours. The terms and conditions given below, on our website, the tour registration form and any other printed material together with FAQ (frequently asked questions) forms.

    Definition :

    a. "Passenger / You / Guest / Customers / Clients, mean the person in whose name and on whose behalf booking and / or whole name is on the booking form is made.
    b. Company / We / Us / Devotional India Travels .
    c. Brochure means this brochure published in April 2013.
    d. Independent Contractor means any hotelier / hotel owner / Vehicle owner/ Owner of any Airlines or any other person or organization that has been selected by the company to render services to the passenger.
    e. Standard Package means A.C. Transportation, A.C. Accommodation (in a decent budget hotels and Deluxe Package means A.C. Transportation, A.C. Accommodation (except Hill Stations) in Hotel room equivalent to 3 Stars or equivalent facilities.

    Note : We are basically travel, tour and holiday organizers only. We do not control or operate any airlines or any other mode of transport like railways, motor, buses, coaches, etc. We also do not own or control any hotel , transport or any other facility mentioned in the brochure. We take utmost care in selecting Restaurants / Hotels / Coaches / Vans / Boat Houses / Motels or Places of Stay for making your holidaying a comfortable one. We only select the Hotels/Motels or Places of Stay and do not have any control over them. Thus, we are not responsible for injury or personal harm, death or damage to personal property which may be caused by the act or default of the management or employees of any independent contractor, hotelier, airlines, coach owner/ operator, arising outside our normal selection and inspection process. It is imperative that all passengers travelling through Devotional India Travels. Abide, comply and strictly observe all the termsand conditions laid down here with .

    Meals : There are preset menus for the meals provided on the tours. Packaged meals are served at some of the places. The types of meals are mostly Indian or continental food. No complaints/ claims for refund in respect of the meals will be entertained and the company reserves the right to change the menu and arrangements of the meal without assigning any reasons therefore. In some places food & water will be provided en-route at the available restaurants. We do not have any control on those arrangements.

    Hotels : Devotional India Travels has taken utmost care in selecting hotels which are comfortable. Most of the hotel rooms have private bath or shower and may be located in the centre or away from the city, but out of our vast experience, to provide good hotels at reasonable tariffs to your utmost comfort, engaging hotels away from city center becomes unavoidable. Air-conditioning, central heating, any other facility are at the hoteliers discretion, depending upon factors such as weather conditions, local circumstances.

    Triple sharing rooms are not larger than twin sharing rooms and third bed is (often a roll -away - mattress) put in Double bedded room. The passengers will have to abide by the check in and checkout times of the hotels. Usually, the check in time in many of the hotels is 12 Noon and check out time is 10 AM. Early arrivals and late departure should be adjusted by the guests themselves as per the respective check in and checkout time. If you reach before 12 Noon only fresh up arrangements are made while rooms are allotted from 12 Noon. We will not be responsible or liable in case of loss of baggage or personal effects from the hotels. Safe Deposit Lockers are available in most hotels. You are advised to keep your valuables in the safe deposit lockers, at the time of check in and not in your hotel room. Any damage caused to the hotel during your stay shall be payable by you and the company will not be liable for the same.

    Accommodation for Child up to 11 years of age : A child below 12 years of age who is booked on the tour by paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the tour participant makes any changes in the rooming arrangement while on the tour, the company shall not make any refunds or pay any compensation to them. In case the tour participant decides to make any changes in the rooming while on the tour subject to availability, then he/she shall be bound to pay additional amount charged by the concerned Hotel directly to the Hotel.

    Coach / Sitting/Taxis : There is a strict ''NO SMOKING", "NO ALCOHOL" & "NO NON-VEGTARIAN EATING " policy in the travel mode. Carrying of high value items in the bus will be at your own risk. We advise you not to leave them behind when you leave the Vehicle . Company will not be responsible or liable in case of loss/ theft / damage of such items from the coach. Any damage caused by you to the coach during the travel shall be paid by you and the company will not be liable for the same.

    We use air-conditioned or non air-conditioned 6 / 9 / 12 / 25 / 27 / 35 / 43 / 45 seated vehicles, Jeeps, Vans or Taxis depending upon the requirements of the tourists.

    Health : It is presumed that the tourists who have booked the tour have gone through the itinerary & is well aware about the same. It is presumed that the tourist is medically fit to undertake the said tour. The person who is medically fit to undertake the said tours shall join the said tour. The persons who are and/ or who have suffered from any ailments for which they have taken medical treatment have gone into check up hospitalization, shall not join the said tour. Many a times a tour manager is unable to pay any attention and / or to provide medical treatment for any tourist who requires medical attention. The tourist(s) will have to make their own arrangement on the tour for medical assistance. The tour manager may not be in a position to help the tourist. The tour leader have to proceed as per itinerary because of other members of the group may require his attention to follow the tour itinerary. The company shall not be responsible for any lack of attention on the tour.

    Photographs or Video clips : Company reserves the right to use photographs or video clips of the tourist taken on tour & / or given by tourist, for promotion of the company's business without obtaining prior permission of the concerned tourist.

    Itinerary changes : We may operate more than one coach on a specified date of the tour depending upon the demand for more bookings of the tour by the tourists. Sometimes we may change the direction, or slightly modify the itinerary. We will advise you of these amendments prior to the commencement of the tour or otherwise during the tour. In the event of passenger / joining passenger misses out on any part of the sightseeing tour, or any such tour, due to delay on his part, he will not be entitled to claim refund for the same.

    Tour Price : The price quoted in our brochure or proposal by mail / e-mail and any other mode of communication has been calculated as per the rates prevailing at the time of printing this brochure and also as per the prevailing Inter-state taxes / Fuel Charges, etc , & Complete Hotel Booking along with best facilities offered by Devotional India Travels Team . The company reserves the right to amend / alter the prices published in the brochure or quoted by any other means, in case of suppliers rate fluctuation, increase in fuel cost, increase in state taxes, or increase in any other item relevant to the tour before the date of departure. Any such increase in rate must be paid for by the tourist in full before the departure of the coach/bus/vehicle, etc.

    Tour inclusions and Exclusions:

    Cancellations: All services such as hotel accommodation & transportation are pre blocked well in advance. We are liable to pay penalties to all our suppliers / vendors /independent Contractors if these services are released within a mentioned time frame.
    If a passenger has to cancel the tour due to any reasons, then he or she would have to make an application in writing to that effect, along with the original receipt issued by the company. Such cancellations will attract cancellation charges as given below.
    CANCELLATION RULES - Cancellation is charged on full fare For Fixed Departure Package Tours (seat in coach basis)
    Tour codes : CT-V/CT/AD/AM-V/HR/JA-V/JAPA-V/MUH-AC and Tours of Southern, Western, Eastern India and the destinations were we ply .

    1. Before 7 clear days of the departure of the Vehicle - 20%
    2. Before 4 Clear days of the departure of the Vehicle - 50%
    3. Before 48 hours of the departure of the Vehicle - 90%
    4. Within 24 hours of the departure of the Vehicle - NO REFUND

    No refund for No shows or after the commencement of the tour or delayed arrivals of the participants for whatsoever reasons.

    No refund thereafter, No refund for No show or after the commencement of the tour or delayed arrivals of the participants for whatsoever reasons. Similarly, after the commencement of the tour, if any participant cancels the trip due sickness or for any reasons whatsoever, there will not be any refund at all and hence, cannot be adjusted with any services provided from the point of canceling the trip. All the extra expenses involved in surface/air transportation, accommodation, treatment etc. should be borne by the concerned participant or by the next of kin of the participant.
    The company reserves the right for variation / modification/ amendments/alteration & / or cancellations etc. of any tour prior to departure without assigning any reason. In such cases, the entire amount paid by the tourist shall be returned by the company by "A/C Payee" Cheque against production of original receipt issued by us, in Indian rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve bank of India rules and regulations, irrespective of whether the tour payments in part or whole were made in foreign currency and no additional compensation will be applicable whatsoever.

    I. No refund will be payable for any missed/ or unused services of the tour including the meals due to whatsoever reason.

    Refund against online ticket cancellation : In case of the online ticket cancellations done against the bookings made using the Credit card then the refund amount after deducting the cancellation charges as applicable will be credited back to the same credit card used while booking within 4 to 5 working days from the date of cancellation and if it was through Net banking then the refund amount will be credited back to the same bank account within 10-15 working days.
    Compensation charges for Air/Rail reservations, tours conducted by independent contractors or agencies other than STPL, are applicable as per the rules of Air/Rail/Cruise and independent contractors or agencies. Any refund payable to the tourist will be given only after the receipt of funds from these agencies after deduction of necessary charges, etc.Note : If A.C. fails, an amount of 5% per head charges would be refunded. In case of State Government / Private Resorts / Hotels where full deposit has to be paid in advance to enable us to confirm the reservation, no refund will be given if services are amended / preponed / postponed/ cancelled/ or not utilized.
    Important conditions : Passengers acceptance of the receipt while making the advance, full payment, passengers signature on the booking form, proposal, receipt, or paying the advance amount shall mean accepting in totality of the “terms and conditions” contained herein by the passenger(s).
    There is no contract between the company and the passengers until the company has received the advance for the tour. Full payment must be received one week before the departure of the tour. In case the booking is made within one week, then full payment has to be paid at the time of booking itself. If the full amount is not paid up at the time of booking the tour, the company reserves the right to cancel the booking subsequently resulting in the loss of deposit and also apply the cancellation charges as mentioned herein.

    To amend, alter, vary or withdraw any tour.

    Jurisdiction : For all claims, disputes of whatsoever nature relating to the tours operated, marketed / coordinated by Devotional India Travels, the courts in Delhi shall alone have jurisdiction and the laws of Republic of India shall apply.
    Taxes : Service taxes will be charged as applicable

    The liability of the company is restricted only to the making reservation in accordance with the tourist requirements and no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist or account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The company shall in no circumstances whatsoever is liable to the tourist or any other person for any loss or expenses incurred due to:

    a. Theft or any other reason whatsoever during the tour and the entire responsibility of taking care of their valuables shall be that of the tourist,
    b. Train or flight delays, on account of any reason whatsoever rescheduling or cancellation of train/ flights/ inter-connection meals not being served etc.
    c. Any overstay expenses on account of any delay or changes in air, bus, ship, train or cancellation of special bogie on account of force majeure including weather conditions, strike, war, quarantine, or any other reason whatsoever.
    d. Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and / or damage or any damage to baggage or personal effects howsoever caused.
    e. Death of the tourist while on tour and all applicable rules and procedures of law are to be followed strictly and all procedures pertaining to the death will have to be tackled and handled by the tourist or their relatives at their own cost and consequences.
    f. Any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management or employees or agents of any independent contractor.
    g. Any damages, additional expenses for any consequential losses suffered by the tourist due to cancellation, amendment and or alterations of any of the services of the tour mentioned in the itinerary or brochure by the company after the registration or booking by the tourist.
    h. Any sightseeing missed and/ or the program being curtailed after commencement of the tour and / or before the due period on account of force majeure including any unavoidable circumstances and any reason beyond company control including political riots, natural calamity, Floods, Landslides, closure of monument for any reason, monuments under renovation, VIP movement and security, heavy rush at sightseeing places, road traffic congestion, etc , all the loss or expenses will have to be borne by the passengers.


    Complaints & Grievances: If the passenger has any complaint in respect of the services provided by Devotional India Travels or any other independent contractor, the passengers shall immediately notify the same in writing to the independent contractor and a copy thereof should be handed over to the Tour Manager to enable Devotional India Travels to take up the matter with the independent contractor. Any claim or complaint by the passenger must be notified to the company in writing within seven days after the tour completion date. No claims from the passengers will be entertained by the company beyond seven days of completion of the tour. Also, the company shall incur no liability in respect thereof.
    General Information: The company reserves the right to unconditionally refuse a booking and terminate all services to a passenger on tour in the event of unreasonable behavior at any time.
    Single passenger traveling alone must pay single supplement charges (Single Adult in a room) mentioned.
    The company solely reserves the right to publish the passengers photograph or group photo taken during the tour or the comments given by them in the brochure.
    The information given regarding distances covered, Tour accommodation, prices or any other information in the brochure are on approximate basis and subject to change.
    Additional expenditure per head in the tours towards pony, local transport within the City wherever our coaches are not allowed to ply are as follows: Shimla - Kullu - Manali Tour: Rs. 1500/- : Manali - Vaishno Devi Tour: Rs. 4,000/- : Cham Tour Rs. 1500/- to Rs. 9,000/- Badrinath - Kedarnath Tour: Rs. 1,500/- to Rs. 5,000/- : This information is given to you for the sake of budgeting. The rates are subject to change and are only an approximate estimation. In Hill Stations like Mussoorie and Pilgrim centres like Badrinath Kedarnath & Gangotri - Yamunotri, only smaller buses/Cars are allowed to ply in these regions on account of restrictions for Hill Fitness.

    Please purchase entrance tickets from the monuments / Museums directly. There would be a free entrance for children below 5 years. Tourists may carry their luggage in our buses at their own risk and responsibility.
    Kindly adhere to the time schedule announced by our Tour Guide / Driver at every point to ensure covering of all places. If you happen to miss the bus, you will have to make your own arrangements to reach the next sightseeing spot/point.
    Conveyance charges from the Bus alighting point to Monuments / Hotels and other places where the tourist buses cannot ply due to the traffic regulations /conditions, are to be borne by the tourists.
    Air Conditions (A.C.) in the vehicle means, cooling will be provided in summers on the plain areas and A.C. will not function on hilly roads due to technical reasons.
    The Package tours mentioned in the website do not include hotel accommodation, food and other incidentals at Delhi. All our buses/taxis start from our New Delhi Office to different destinations in respect of North India Tours and will come back to Delhi, after completion of the tour.
    No Food will be supplied at Kedarnath, Yamunotri and Vaishno Devi as our Catering units cannot reach these places. You have to take food in the hotel at your own cost at these three places.
    Cloak Room and Safety Lockers facility are available at Hotels in New Delhi.
    Tourists are at liberty to make purchases from anywhere they like. The company does not take any responsibility for their purchases and does not recommend any particular shop. If the vehicle is held up due to land slides or any other reason en-route the tour, food and accommodation is to be borne by the tourists.

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